Terra Quantum products and services may require a valid licence to access their functionality.
This guide explains where to find your licences and how to request assistance with licensing or product access.
You can access your licence information through the Terra Quantum application switcher.
Visit app.terraquantum.io.
Sign in using your Terra Quantum ID (TQID).
Select Licenses from the application switcher.
View your available licence information.
The licences available to you depend on your account and the products or services you have access to.
The licensing process may differ depending on the Terra Quantum product you're using.
Some products may require a licence key or additional configuration before they can be used.
For product-specific instructions, refer to the relevant product's Overview & Getting Started guide in the Help Centre.
If you need a new licence, activation assistance or changes to an existing licence, contact Terra Quantum Support.
All requests for new licences, licence renewals, extensions or changes to existing licences are handled by Terra Quantum Support.
You can submit a request through:
Help Centre: help.terraquantum.io
Email: [email protected]
Please include your registered TQID email address, the relevant product and a brief description of your request.
I can't see my licence.
Confirm you're signed in with the correct TQID.
Open the Licenses section of the application switcher.
Contact Support if your expected licence isn't available.
My licence isn't working.
Confirm you've followed the product-specific licensing instructions.
Make a note of any error messages.
Contact Support if the issue persists.
I can sign in, but I can't access a product.
Your TQID account and product access may have separate requirements. Check your available licences and refer to the relevant product's Getting Started guide.
For licensing or access issues, contact Terra Quantum Support:
Please include your registered TQID email address, the product you're trying to access, a description of the issue and any relevant error messages.
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