---
title: "Licensing & Access"
description: "Learn how to access your Terra Quantum licences and request assistance with licensing, activation, access or renewals."
url: https://help.terraquantum.io/en/articles/202-licensing-and-access
collection: "TQ ID"
updated: 2026-10-29
language: en
---

# Licensing & Access

Learn how to access your Terra Quantum licences and request assistance with licensing, activation, access or renewals.

# Licensing & Access

Terra Quantum products and services may require a valid licence to access their functionality.

This guide explains where to find your licences and how to request assistance with licensing or product access.

## 1\. Access your licences

You can access your licence information through the Terra Quantum application switcher.

1.  Visit [app.terraquantum.io](https://app.terraquantum.io).
    
2.  Sign in using your Terra Quantum ID (TQID).
    
3.  Select **Licenses** from the application switcher.
    
4.  View your available licence information.
    

The licences available to you depend on your account and the products or services you have access to.

## 2\. Activate or use a licence

The licensing process may differ depending on the Terra Quantum product you're using.

Some products may require a licence key or additional configuration before they can be used.

For product-specific instructions, refer to the relevant product's **Overview & Getting Started** guide in the Help Centre.

If you need a new licence, activation assistance or changes to an existing licence, contact Terra Quantum Support.

## 3\. Licence requests and renewals

All requests for new licences, licence renewals, extensions or changes to existing licences are handled by Terra Quantum Support.

You can submit a request through:

-   **Help Centre:** [help.terraquantum.io](https://help.terraquantum.io)
    
-   **Email:** [support@terraquantum.swiss](mailto:support@terraquantum.swiss)
    

Please include your registered TQID email address, the relevant product and a brief description of your request.

## 4\. Troubleshooting licensing issues

**I can't see my licence.**

-   Confirm you're signed in with the correct TQID.
    
-   Open the **Licenses** section of the [application switcher](https://app.terraquantum.io/).
    
-   Contact Support if your expected licence isn't available.
    

**My licence isn't working.**

-   Confirm you've followed the product-specific licensing instructions.
    
-   Make a note of any error messages.
    
-   Contact Support if the issue persists.
    

**I can sign in, but I can't access a product.**

Your TQID account and product access may have separate requirements. Check your available licences and refer to the relevant product's Getting Started guide.

## 5\. Need help?

For licensing or access issues, contact Terra Quantum Support:

-   [Visit the Help Centre](https://help.terraquantum.io/)
    
-   Email [**support@terraquantum.swiss**](mailto:support@terraquantum.swiss)
    

Please include your registered TQID email address, the product you're trying to access, a description of the issue and any relevant error messages.

**Related articles**

-   Creating & Managing Your TQID
    
-   Contacting Support