---
title: "Contacting Support"
description: "Learn how to get help with Terra Quantum products through our Help Centre, AI-assisted support and dedicated Support team."
url: https://help.terraquantum.io/en/articles/203-contacting-support
collection: "TQ ID"
updated: 2026-10-29
language: en
---

# Contacting Support

Learn how to get help with Terra Quantum products through our Help Centre, AI-assisted support and dedicated Support team.

Need assistance with a Terra Quantum product or service? Our Help Centre provides access to knowledge articles, product documentation and AI-assisted support to help you find answers quickly.

If you need further assistance, our Support team is here to help.

## 1\. Get help through the Help Centre

The recommended way to access support is through the [Terra Quantum Help Centre](https://help.terraquantum.io/).

Our Help Centre provides:

-   **Knowledge Base:** Browse articles covering setup, licensing, troubleshooting and common questions.
    
-   **Product Documentation:** Access detailed technical guides, tutorials and product resources.
    
-   **AI-Assisted Support:** Get immediate guidance from our AI support assistant.
    
-   **Human Support:** Request assistance from our Support team when additional help is needed.
    

## 2\. How to contact Support

We recommend starting with our AI support assistant, which can help answer questions and guide you through common issues.

1.  Visit [help.terraquantum.io](https://help.terraquantum.io).
    
2.  Open the support widget.
    
3.  Describe your question or issue to the AI assistant.
    
4.  Follow the suggested guidance or explore relevant documentation.
    
5.  If your issue remains unresolved, request assistance from our Support team.
    

**Alternative contact method**

You can also contact Terra Quantum Support directly by email:

[support@terraquantum.swiss](mailto:support@terraquantum.swiss)

## 3\. What can we help with?

Our Support team can assist with:

-   **Account & Login:** TQID registration, authentication and account access.
    
-   **Licensing:** New licence requests, renewals, activation and access issues.
    
-   **Technical Support:** Product errors, unexpected behaviour and troubleshooting.
    
-   **Product Guidance:** Questions about functionality, setup and usage.
    
-   **Feedback:** Suggestions for improvements and new features.
    

## 4\. What to include in your request

To help us investigate your enquiry efficiently, please include:

-   **Product:** The Terra Quantum product or service you're using.
    
-   **Description:** A brief explanation of your question or issue.
    
-   **Error details:** Any relevant error messages or screenshots.
    
-   **Environment:** Product version, operating system or browser, where applicable.
    

For technical problems, please refer to our **Reporting a Technical Issue** article for additional guidance.

## 5\. What happens next?

If your question cannot be resolved through our Help Centre or AI assistant, our Support team will review your request and follow up as needed.

For more complex technical issues, we may request additional diagnostic information or involve our engineering team.

## 6\. Related articles

-   Creating & Managing Your TQID
    
-   Licensing & Access
    
-   Reporting a Technical Issue
    
-   Feedback & Feature Requests